Refund Policy

For purchases completed through a reseller checkout, approved refunds are processed by the reseller named at checkout to the original payment method and usually arrive within 5 to 10 business days. For direct payments to Elvoko, contact support@elvoko.com; refunds are handled by Elvoko under the terms agreed for that purchase.

A credit pack can be refunded in full if none of its credits have been used and you ask within 14 days of buying it. A pack from which any credits have been spent cannot be refunded, except where the law requires it.

One-time months do not renew or charge automatically. For auto-renewing plans, you can cancel at any time; cancelling takes effect at the end of the period you have paid for, and you keep access until then. If you ask within 14 days of your first payment for a plan and have not used any of the credits it gave you, we will refund that payment. Renewals and partly used periods are not refunded, except where the law requires it.

Complimentary credits, including invitation, bonus and trial credits, do not expire while your account remains open. They have no cash value and cannot be refunded or exchanged for money. They are not removed solely because the beta ends.

Complimentary credits are credits from invitations, redemption codes and bonuses. If we give you a plan at no charge, its monthly credits follow the plan rules in our Terms of Service and expire at the end of each period.

If a generation fails, its credits return to your balance automatically; there is nothing to ask for. If a generation was delivered, the charge stands. If you were charged for a picture you never received, write to us within 14 days with the details and we will check the record.

For a purchase completed through a reseller checkout, use the refund link on your receipt, or contact us directly. For any purchase, write to support@elvoko.com from the email address on your account with the purchase date and the order number or payment reference, if available.

Credits are digital content supplied at once. At checkout you are asked to agree to that and to acknowledge that the statutory right to withdraw ends once you start using them. Unused packs can still be refunded within 14 days as described above.

Please contact us before disputing a charge with your bank; most problems are quicker to fix directly. While a chargeback on a delivered purchase is open, the account may be suspended.

Nothing in this policy limits rights you have as a consumer under the law of the place where you live.

We may update this policy by posting a new version here with a new date. A change never applies to a purchase made before it.